Support

Customer Service

Rely on us…Go ahead, we’re pretty strong. Seriously, we’re solid, we’ve got our Jimmy Choo’s on. Your experience in our salon is our top priority. Nothing sets you apart from your competitors like quality work as well as a quality experience, right? That’s why we thrive on being the best and bringing the best because, darn it, that’s what you deserve and boy do we get a kick out of delivering.

Privacy Policy

This Privacy Policy governs the manner in which Jell Salon collects, uses, maintains and discloses information collected from users (each, a “User”) of the jellsalon.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Jell Salon.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Jell Salon may collect and use Users personal information for the following purposes:
• To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
We may use feedback you provide to improve our products and services.
• To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Jell Salon has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Jell Salon
jellsalon.com
8201 Preston Rd #110, Dallas, TX ‎ Preston Sherry Plaza
customerservice@jellsalon.com

This document was last updated on January 07, 2014

FAQs

What if I’m unable to make my appointment?
If you find yourself unable to keep an appointment, we would appreciate 24-hours notice, please.

What if I’m running late?
Give us a ring! Depending on how late you are, we may need to reschedule your appointment.

What forms of payment do you accept?
We accept Visa, MasterCard, American Express, personal checks and the green stuff.

Can the medications I am taking affect the outcome of my color?
Yes, many things such as medications, water (in your home, pool or salt water) and other environmental factors can affect the outcome of some services. If you have questions or are on medication, please consult your service provider prior to the service.

Can I bring my kids?
Of course you can! We only ask that for your sake and the sake of our other clients’ experience, that your children be able to sit quietly. Consider booking them an appointment as well.

Can I bring in my animal?
Unfortunately, our building has a strict NO ANIMAL policy. Except for alligators. We always have room for alligators.

Can my favorite stylist be available when it’s convenient for me?
Many of our most popular stylists maintain a steady clientele. To guarantee an appointment with them, simply schedule your appointment well in advance, which could mean scheduling it before leaving the salon. This guarantees availability at a date and time that is most convenient to you. Plus, standing appointments are so chic, darling.

Do you offer spa packages?
We invite you to build your own service package so you may choose those services that interest you most. Our team can help you schedule several appointments together for a full or half day experience and also recommend services that work well together.

Should I wash my hair before coloring it or getting an updo?
We don’t recommend washing in either of these instances. When adding color or creating an up-do, the natural oils in the hair give it better holding properties and make it easier to work with. While hair should be clean, it is best to not wash your hair the morning of your service.

What are hair extensions?
Hair extensions are pieces of hair bonded to the ends of your natural hair to create a long hair look or add thickness to your natural hair. Insta-glam!

What kind of hair do you use in your hair extensions?
All hair extensions offered at JELL are authentic human hair.

How do the extensions stay in my hair?
Hair extensions are bonded to your natural hair with a keratin protein bond or adhesive bond strip.

Can hair extensions damage my natural hair?
Hair extensions, when applied and removed correctly, do not damage your natural hair.

Will people be able to see the extension bonds?
JELL preferred brands of hair extensions blend very well and look completely natural.

How long does it take to apply hair extensions?
This can vary in length of time, depending on the amount of hair you want, the thickness of your natural hair as well as the type of extensions you choose.

What if my hair is colored, permed, or relaxed?
If you color, perm, or relax your hair, it is important that you have this done at least one week prior to the application of your extensions. We strongly recommend you return to JELL for all chemical services while you are wearing JELL extensions to ensure that professionals most familiar with your type of extensions are performing the service.

With hair extensions, will I be able to blow dry, straighten, or curl my hair?
Yes! As all our extensions are real human hair, hair dryers, curling Irons, flat irons and hot rollers are safe to use.

How long will my extensions last?
Extensions will last anywhere between two to six months, depending on individual hair growth and the type of hair extension service done.

Can I remove my own extensions?
Hair extensions require professional removal by appointment with your JELL stylist to prevent damage to your natural hair.

Could any of my extensions fall out?
Some extension loss is normal and to be expected.